FREE SHIPPING on all orders over $50 within USA and Canada

Shipping and Refund Policy

SHIPPING

At the top right corner of our home page, you can choose your currency from the drop down menu.

While we use the currency converter tool on our website to allow customers from all around the world to shop in their local currency, this should only be used as an estimate. All transactions are processed in CAD at current exchange rate at checkout.

  • All items are processed within 24 hours following order confirmation.
  • Items will be dispatched within 2 working days upon payment clearing to our accounts.
  • All our items are sent by tracked post and tracking details will be provided upon items being dispatched.

NOTE: An order is considered to be accepted and completed at the point of delivery to the customer and we reserve the right to cancel an order up to the point of delivery. 

Destination

Shipping Time

Shipping Fee

Canada

Standard:  2 – 7 Business Days

Standard: $10.00

USA

Standard:  2 – 7 Business Days

Standard: $15.00

Australia

 

Standard: 3-5 Business Days

Express: 1-3 Business Days

Standard: $10.00

Express: $15.00

New Zealand

Standard: 5 – 7 Business Days

Standard: $25.00

 

For other International destinations - Please email us at info@vishmantra.com to allow us to customize your best options.

Please note: Vish Mantra is not responsible for delays caused due to:

  • Deliveries missed by the recipient.
  • Failure to rearrange or collect the parcel following missed delivery. 
  • Wrong contact details/ delivery address provided (please note we do not ship to PO boxes).
  • Issues due to customs charges clearance.

RETURNS

A refund is available only for defective* items if notified in writing to info@vishmantra.com within 24 hours of receiving our item.

Upon our confirmation of receiving your email you must then ensure the item is sent back to us in the same condition within 7 business days.

  • Vish Mantra will not be responsible for return shipping costs. 
  • Subject to our assessment, upon receiving the item, refund value will be deposited back within 14 working days.
  • Failure to notify us of a refund within 24 hours or if items are not received within 7 business days (10 business days for international orders) a refund will be refused.
  • Buyers are responsible for the item if not returned in its original condition, the buyer is responsible for any loss in value.
  • Due to hygienic reasons, items that include earrings cannot be returned or exchanged.
  • Sale items cannot be returned or exchanged.

*Defective 

  • Item has physical damage and is substantially unfit for its intended use and cannot be fixed within reasonable time.
  • Item is significantly different from the description.
  • Item is unsafe for intended use.

CANCELLATIONS

We offer cancellations if informed within 2 hours of order placement.

DUTY CUSTOMS AND TAXES

Vish Mantra is not responsible for any customs charges that may be applicable in your country of residence upon receiving our items.

PRODUCT CARE

  • We recommend that you keep your jewellery in a clean, dry and airtight box. Wipe it using a soft cloth regularly.
  • Protect your jewellery from sharp blows, scratches and extreme temperatures.
  • Avoid contact with perfumes, sprays, chemicals and water.

DISCLAIMER 
Every effort has been made to accurately reproduce the look of this product but there might be slight variations in the color and size of the actual product received due to on-screen representation.